Are you an experienced IT and operations leader with a passion for driving team performance, operational excellence, and business continuity? This is an exciting opportunity to join a well-established insurance company with over 25 years of experience delivering innovative, client-focused solutions in the South African market. As an IT Operations Manager, you will lead multiple teams across IT Infrastructure, Support, and Facilities, ensuring seamless operations, robust security, and efficient processes that support the company’s strategic goals.
As the IT Operations Manager, you will be responsible for managing three critical teams — IT Infrastructure, Support, and Facilities. You will ensure that servers, networks, systems, and physical assets are maintained at optimal performance, that business continuity plans are tested and robust, and that operational processes are efficient and compliant.
Working closely with the Chief Operations Officer, you will lead your teams to achieve business goals, mentor staff, implement improvement projects, and drive efficiencies across operations. This is a senior leadership position that requires a strategic mindset combined with a strong foundation in IT, security, and facilities management principles.
- Oversee the daily operations of IT Infrastructure, Support, and Facilities teams, ensuring optimal performance and service delivery.
- Develop and implement processes, policies, and efficiencies to support business goals and team collaboration.
- Develop and implement processes, policies, and efficiencies to support business goals and team collaboration.
- Ensure servers, networks, IT systems, and building infrastructure are maintained, secure, and reliable.
- Drive team development, mentorship, and upskilling, ensuring alignment with KPIs and strategic objectives.
- Lead initiatives to improve efficiency, reduce costs, and enhance operational effectiveness across IT and facilities functions.
- Act as a mentor and leader to junior team members, providing guidance and support for their professional growth.
| Required Skills and Qualifications |
- Bachelor’s degree in Information Technology, Computer Science.
- Minimum of 5 years’ experience in IT operations or facilities management leadership roles.
- Proven track record in managing multiple teams in an IT infrastructure or operations environment.
- Strong knowledge of IT infrastructure, cybersecurity, system administration, and building/facilities management.
- Excellent leadership, problem-solving, and communication skills with the ability to manage teams effectively.
- Excellent internal workflow management skills, ensuring teams are aligned and tasks are completed efficiently.
- Experience with IT service management tools, monitoring systems, and facilities management software.
- Technical knowledge of solar power, battery backup, and generator maintenance.
- Familiarity with policy development, compliance standards, and business continuity frameworks.
- Exposure to cybersecurity practices and infrastructure best practices.
- Market-related salary based on experience
- Performance-based annual bonus.
- Subsidised Life and Disability Cover.
- Funeral Cover.
- Opportunity to lead a dynamic, multi-disciplinary operations and IT team.
- Flexible work arrangements to work in a hybrid environment.
- Submit your CV online in absolute confidence, ensuring all your contact details are included, such as:
- Mobile number
- Personal email address
- Alternatively, contact us directly for an informal discussion about the role.
Important Note:
If you are not contacted within 3 working days, please assume your application has been unsuccessful on this occasion. However, we may reach out regarding similar vacancies in the future.
At HR Partner, we specialize in matching top talent with leading companies across various industries. Our team is dedicated to helping professionals like you find the perfect career opportunity. We are passionate about building lasting relationships with both candidates and clients to ensure a successful recruitment process.
| Confidentiality Statement |
We understand the importance of confidentiality and are committed to maintaining the privacy of both candidates and clients throughout the recruitment process. Rest assured, your application will be handled with the utmost care and confidentiality.
Once you apply, our team will review your qualifications and, if there’s a potential fit, we’ll reach out to you for a preliminary discussion. Should your profile align with the client’s needs, we’ll guide you through the interview process and provide support every step of the way.
By applying for this role, you consent to your details being shared with HR Partner. For more information on how we handle your personal data, please refer to our Candidate Privacy Policy available on our website.
| Why Work With a Recruitment Agency? |
Partnering with a recruitment agency like ours means you get access to exclusive job opportunities that may not be advertised elsewhere. We also provide valuable career advice, resume tips, and interview coaching to help you succeed.
Stay updated on new job openings and recruitment tips by following us on LinkedIn